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As part of the business of Oconnor_Electro Group, we would like to clarify that we are not an authorized distributor, reseller or representative for most of the products shown on our website. All product names, brands, trademarks and logos used on our site are the property of their respective owners. The depiction, description or sale of products bearing such names, marks, marks and logos is for identification purposes only and is not intended to indicate any affiliation with or authorization by any rights holder.

As a B2B and B2C company in Florida, we comply with applicable laws and regulations. We are transparent about our status as a non-distributor, non-reseller and unauthorized representative and we respect the intellectual property rights of third parties. We are committed to providing accurate and reliable information about the products we offer, as well as to respecting the rules and standards in terms of advertising and sales. We are available to answer any questions or concerns you may have regarding our website and our business.

Thank you for visiting and buying at Oconnor_Electro Group. Following are the terms and conditions that constitute our Shipping Policy.

Policy Shipment processing time

All orders are not shipped or delivered on weekends or holidays. We are experiencing a high volume of orders, shipments will be made within a specific interval of a few days depending on the quantity of the order. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

The shipping costs for your order will be calculated by an approved company (DHL, UPS, FedEX...).With your agreement, we can accompany you in the delivery procedures but the transport costs to bring your order (large quantity according to our opinion) to the cargo ship will be invoiced to you. After your order, we will send you a quote including shipping costs. Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Oconnor_Electro Group is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc...)

Damages

Oconnor_Electro Group is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 Return & Refund Policy

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.The following terms are applicable for any products that you purchased with Us.

Your Order Cancellation Rights

 

You are entitled to cancel Your Order within 24hours without giving any reason for doing so. The deadline for cancelling an Order is 24hours from the date on which you received the  orders on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

● By visiting this page on our website: www.oconnorelectrogroup.com

● By sending us an email: oconnorelectrogroup@gmail.com

 

We will reimburse You no later than 15 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns In order for the Goods to be eligible for a return, please make sure that:

● The orders were purchased in the last 10 days

● The orders are in the original packaging

● The following Goods cannot be returned:

  1.     The supply of Goods made to Your specifications or clearly personalized.

  2.  The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  3.  The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  4. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

 

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: [Who will be told to you after being contacted by you]

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

● By visiting this page on our website:www.oconnorelectrogroup.com

● By sending us an email: oconnorelectrogroup@gmail.com

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